Privacy Policy

Privacy Policy

Last updated: [11/26/2025]

This Privacy Policy describes how KRNNO (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit or make a purchase from our website (the “Site”).

1. Who We Are

KRNNO
4801 Lang Ave, STE 110
Albuquerque, NM 87109
New Mexico – United States
Email: support@krnno.com

2. Information We Collect

We may collect the following categories of information when you use our Site:

  • Order Information: Name, billing and shipping address, email address, phone number, payment information (processed securely by our payment partners), and order details.
  • Account Information: Username, password (hashed), and preferences if you create an account.
  • Technical & Usage Data: IP address, browser type, device information, time zone, pages visited, and how you interact with the Site.
  • Communication Data: Messages sent to our support, reviews, or responses to surveys and marketing communications.

3. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders, including shipping and returns.
  • Communicate with you regarding your orders, account, or customer support requests.
  • Process payments and prevent fraud.
  • Improve and optimize our Site, products, and user experience.
  • Send marketing emails and offers, where permitted by law and with your consent where required.
  • Comply with legal obligations and enforce our terms and policies.

4. Legal Bases for Processing (EU/UK Customers)

If you are located in the European Economic Area or the United Kingdom, we process your personal data under the following legal bases:

  • Contract: To process your orders and provide our services.
  • Legitimate Interests: To improve our services, prevent fraud, and secure our Site.
  • Consent: For certain marketing activities and cookies, where required.
  • Legal Obligation: To comply with applicable laws and regulations.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to operate our Site, understand how it is used, remember your preferences, and provide personalized content and advertising.

You can manage or disable cookies through your browser settings. However, if you block certain cookies, some parts of the Site may not function properly.

6. Third-Party Services

We work with third-party service providers to operate our business, including:

  • Shopify: Our store is hosted on Shopify, which provides the e-commerce platform.
  • Payment Processors: Shopify Payments, PayPal, Klarna, and other payment partners that securely process your payment details.
  • Analytics & Marketing: Services that help us analyze traffic, performance, and run marketing campaigns.
  • Logistics & Shipping Partners: Companies that deliver your orders.

These providers only receive the information necessary to perform their services and are required to handle it securely and in accordance with applicable privacy laws.

7. Sharing Your Information

We may share your information with:

  • Service providers as described above.
  • Authorities or regulators when required by law, legal process, or to protect our rights.
  • Third parties in connection with a business transaction, such as a merger, acquisition, or sale of assets, subject to appropriate safeguards.

We do not sell your personal data.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law (for example, tax or accounting obligations).

9. International Transfers

As we are based in the United States and use global service providers, your personal data may be transferred to and processed in countries outside your country of residence, which may have different data protection laws. We take appropriate steps to ensure that such transfers comply with applicable regulations and that your data remains protected.

10. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data in certain circumstances.
  • Object to or restrict the processing of your data.
  • Request a copy of your data in a portable format.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at support@krnno.com. We may need to verify your identity before responding to your request.

11. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send you emails about new products, promotions, and updates. You can opt out at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

12. Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

13. Children’s Privacy

Our Site is not intended for children under the age of 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this Policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

KRNNO
4801 Lang Ave, STE 110
Albuquerque, NM 87109
New Mexico – United States
Email: support@krnno.com

This Privacy Policy is provided for general informational purposes only and does not constitute legal advice. You may wish to consult with a legal professional to ensure compliance with all applicable laws and regulations for your specific business.