Refund Policy
At KRNNO, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a refund or return in accordance with the policy below.
30-Day Return Window
You may return your item within 30 days of receiving it. The product must be unused, in its original condition and packaging. Returns showing signs of wear, damage or modification will not be accepted.
How to Request a Return
To start a return, contact us at support@krnno.com with your order number and a brief explanation. Our support team will assist you with the next steps.
Refunds
Once your return is received and inspected, we will email you to confirm approval or rejection. Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or provider.
Non-Returnable Items
- Items not in their original condition
- Items with missing parts or accessories
- Final sale or clearance items
Exchanges
We replace items only if they arrive defective or damaged. Contact us immediately if your item arrives in poor condition.
Shipping Costs
Return shipping costs are the responsibility of the customer. Shipping fees paid at checkout are non-refundable.
KRNNO — USA
4801 Lang Ave, STE 110
Albuquerque, NM 87109
Email: support@krnno.com